Delivery & Returns
Standard 1st class Royal Mail delivery on all UK mainland orders will be calculated by size and weight, not exceeding £5.99.
Shipping overseas will be calculated as above not exceeding £25.00.
When will you post out my order?
Wherever possible I try to post out orders on the same day as the order is received. If this is not possible all orders will be shipped within 2 – 3 business days, please then allow 3 - 5 working days to receive your item.
Commissions will be shipped to be received by the date agreed .
I unfortunately cannot be held responsible for delays due to postal strikes. I will of course try my very best to send your items by alternative means where possible.
Should an item be out of stock I will contact you to advise you of the situation and will either refund you, give you the option to wait for the item to be re made or choose an alternative.
Returning a product
Our Returns Policy does not affect your statutory rights.
A request must be made to me within 7 days of receipt of goods.
A full refund can be obtained within 14 days of goods returned undamaged.
Please send an email to me info@xrissycrafty.co.uk advising us of your intentions, it may also help us to know the reasons why you are wanting to return the items. I will reply with further details and a returns address if appropriate.
Commissions & personalised items are non-returnable unless an error has been made on my part.
When returning items, make sure they are securely packaged. I cannot refund goods damaged in transit where they are poorly packaged.
For your own protection please obtain a proof of postage/receipt from the carrier as Xrissy Crafty accepts no responsibility for lost parcels sent by you.
Xrissy will not be responsible for any return shipping costs unless item was incorrect.
Please note shipping costs are nonrefundable, I will only refund the cost of the product. I may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
Should an item arrive damaged please take photos and email these to me at info@xrissycrafty.co.uk for investigation.
On receiving the items, I will send you an email to confirm receipt and apply a refund.